Direct Line Communication - telephone answering service uk, marketing campaign response, appointment setting

Case Study 1
Weybridge Chiropractic holds two clinics in Weybridge 6.15 -10.15am, and 4.00-7.00pm. The practice is closed outside of clinic time. Direct Line handle all the calls, booking in existing patients and offering information to new patients. They liaise daily with the 'resident' receptionists to keep the diary accurate.

If an emergency appointment cannot be found for any patients in pain and desperate for treatment Direct Line liaise directly with the duty chiropractor to establish whether an emergency can be fitted in.

"They (Direct Line) respond well to patients' calls - friendly and professional" Dr. Arek Mazur, Chiropractor

Case Study Two
When Property Services outgrew their premises they moved into new offices and took advantage of the receptionists included in the package. After a few months she decided to reinstate Direct Line because she did not have the same confidence in the way messages were taken and delivered.

Property Services say that Direct Line have "… really supported the business and its development, giving the business a professional image at all times.
Very good value for money. Response times are excellent, very fast and reliable…. they are always there" Fay Gregory, Managing Director

Case Study Three
The Fitness League provides fitness classes to 12,000 members via 200 trained teachers. When planning a marketing campaign, the Director of Operations realised that extra help would be needed to handle the response. A separate line was set up for the campaign to enable Direct Line to handle all calls. They kept a database of callers contact details, where they had read about TFL and the date they had called. This information was passed to TFL on a daily basis. They also mailed out a Welcome Letter and Magazine to all respondents.

"The small, central office staff would have been swamped by the response and many calls would have been lost. Direct Line provided first class support and helped this campaign to be successful." Joyce Turton, Director of Operations

Case Study Four
Malone Graphics sells high value printing machines to a range of clients. Frequently on site with clients but needing to be 'available' Malone Graphics turned to Direct Line for support who are in constant touch advising of new enquiries, service requests etc.

"Direct Line is very professional and reflects well on behalf of Malone Graphics," Brendan Malone, Owner-Manager

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