Direct Line Communication - telephone answering service uk, marketing campaign response, appointment setting

I set-up Direct Line Communication in 1991 to provide companies with a professional, first point of contact service for their clients and potential clients. We offer a truly personal service where the satisfaction of our clients and their customers is our prime concern.
Start Your Own Business magazine rated us as …"a top of the range telephone answering service". We take a genuine interest in all our clients and their individual requirements, in a way that is just not possible with larger call-centres.

"… appreciate Direct Line following an experience with another answering service who were 'pure hell' …" Rachel Clark, Allied Medical Care

With Direct Line your line is never busy. Calls are always answered promptly, You are always open for business because we understand that an efficient, personal, and reliable telephone answering service gives clients the confidence to do business with you.

In an increasingly busy world we all want to talk to another human being, and at the first attempt.

Most callers will not leave a message on an answer machine.

People are increasingly frustrated at being held in a queue, or being told to select an option from a menu by a pre-recorded voice.

How does it work?

All our staff work as if they were sitting in your office.

Your calls come through on a dedicated line and are answered in your company name.

Because we work closely with you we can respond to these calls in an informed and efficient way.

This helps to build a professional image for your company even if you are not always available to take your own calls .

Since 1991 we have helped many companies, across a wide range of industries, to develop their business. Some have been with us for several years and are happy to talk to you informally about the Direct Line service.
So do take a look around our site or, to discuss your requirements directly with me, give me a call on 020 8408 7121.

Sue Marvin
Managing Partner

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